Updates, How We Are Protecting Your UH Family, and How You Can Help 

June 4, 2021
Message to Donors, Friends, and Family

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Updated Jun. 4: Are you wondering whether we still need your help? Yes, please. Our residents and staff continuously need Personal Protective Equipment (PPE). Visit https://unitedhelpersneeds.hwapps.org to connect with us.


Kelly Ward and Michelle Matthews showing off their black UH-logo-embroidered knit tuquesHow United Helpers residents and staff are currently being affected by COVID-19

Updated Jun. 4: Be sure you call ahead to plan for a visit of any kind.

We currently have zero cases of COVID-19 at our Rehabilitation & Senior Care in Ogdensburg. Visitation is available by appointment.

New Jun. 4: United Helpers Rehabilitation and Senior Care in Canton currently also has no active cases of COVID-19. Furthermore, the Assisted Living Program (ALP) has no active cases at this time. The building is open for expanded visitation. More details are available.

Updated Jun. 1: Visitation is also occurring at UH’s Behavioral Health & Life Skills Individualized Residential Alternatives (IRAs). Among our 11 IRAs, we have no positive cases among our staff and our program members.

(To recap UH's COVID-19 journey: 1. Our Senior & Disabled Housing complexes completed their second vaccine clinics Feb. 25. 2. Three vaccine clinics were held at the Ogdensburg and Canton Rehab & Senior Care facilities, in January and February. 3. In January 2021, the COVID-19 numbers in our two nursing homes appeared to have peaked and were on the decline. 4. In December 2020, those two Rehab & Senior Care facilities had struggled with mounting numbers of COVID cases. Staffing was low, with many residents testing positive and the numbers climbing. The community responded with tremendous support in the form of volunteerism, monetary gifts, and in-kind gifts. We remained hyper-vigilant through it all, for the sake of our residents and colleagues. 5. In early December, Canton RSC received word that they had 7 positive residents and 2 positive staff. 6. In late November, we learned that several staff and residents at UH's Rehab & Senior Care in Ogdensburg had tested positive for COVID-19. Visitation at UH Canton and Ogdensburg Rehab & Senior Care facilities was suspended. Numbers continued to climb into December. 7. In late October, two asymptomatic employees tested positive at UH Rehab & Senior Care Canton. 8. In mid-September, Canton and Ogdensburg Rehabilitation & Senior Care facilities had employee positives. 9. On 9/5, UH was notified that two staff members at United Helpers Rehabilitation & Senior Care Canton had tested positive. 10. In late July, three residents of our Canton Assisted Living program tested positive for COVID-19 and were hospitalized. Two ALP employees also tested positive and completed quarantine. All remaining ALP residents completed isolation precautions. Visitation was temporarily suspended for the Rehabilitation & Senior Care facility in Canton. 11. In mid-July, one staff member in the skilled-nursing portion of UHRSC Canton tested positive. Residents in the relevant cottages were placed on isolation precautions at the time. 12. On June 19, careful, scheduled family visitation to Individualized Residential Alternatives (IRAs) resumed. 13. A staff member at UHR&SC Ogdensburg tested positive in early June, followed by a negative test result two days later. In the neighborhood where that employee had worked at that time, no one in contact with the employee developed any symptoms. 14. In late April, ten residents and two employees at UH's Lisbon IRA had tested positive for COVID-19. 15. In Canton, also in April, the resident who had tested positive for COVID-19 at our Rehabilitation and Senior Care facility completed the required isolation period. 16. The one staff member at UH Rehabilitation & Senior Care in Ogdensburg who tested positive earlier in April completed the mandatory quarantine.)


Our pandemic-related decisions and precautions

Updated Jun. 4: We remain vigilant about the health and safety of our residents and employees. These are highlights of our efforts since March 2020:

  • The Assisted Living Program (ALP) functions separately from the skilled-nursing side of the UHRSC Canton facility, with fire doors between the two areas of the building remaining securely closed at all times. Staff and residents do not travel back and forth between the two areas of the facility.  
  • United Helpers has adhered to all guidelines recommended by the Centers for Disease Control (CDC), the NYS Department of Health, NYS Office for People with Developmental Disabilities (OPWDD), St. Lawrence County Public Health and other governing agencies.

Updated Jun. 4: Despite the CDC and New York State easing masking requirements for the general public, full personal protective equipment (PPE) use remains constant in our Skilled Nursing Facilities and in our Assisted Living Program, for the utmost safety of those in our care. We continue to test our SNF employees twice weekly.


United Helpers welcomes (and relies on) your giving

Updated Jun. 4: Our donors have been incredible to us. Thank you to everyone who has volunteered and given gifts for residents and employees and, in any way, honored often-forgotten UH frontline workers.

  • You mean the world to us. We are stronger because of you.
  • If you can, we do still need you. COVID has put quite a strain on the UH organization. Could you make a gift to United Helpers?
  • To give to UH right away, you can give quickly by texting “unitedhelpers” to 50155 and following the prompts

It is never too late for you to be a hero. Thank you!

United Helpers is accepting new clients and residents

Updated Jun. 4: Both of our Behavioral Health clinics and all of our Behavioral Health & Life Skills IRAs and programs are accepting new residents and clients.

Our Rehab & Senior Care is still accepting applications for admissions as well.

United Helpers soldiers on, with thanks to you

Updated Jun. 4: Being able to offer expanded visitation again is so nice! Be in touch if you hope to visit, and plan the details with us first. The guidelines from the NYS Department of Health and our most recent test results can change regularly. As always, follow all of UH's outreach, via social media, our website of course, and email.

If you have questions about any of the above or want to receive these updates for donors in your email inbox, please email giving@unitedhelpers.org.


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Last reviewed: Jun 10 2021