Updates, How We Are Protecting Your UH Family, and How You Can Help 

February 19, 2021
Message to Donors, Friends, and Volunteers

We want to share with you all that United Helpers is doing for employees and residents, our good news, and our concerns during this time.

Would you like to receive email updates too? Please send us your email address if you'd like to be included.


Updated Feb. 19: Are you wondering whether we still need your help? The answer is yes, please. Visit https://unitedhelpersneeds.hwapps.org to learn more.


Kelly Ward and Michelle Matthews showing off their black UH-logo-embroidered knit tuquesUnited Helpers is still serving our community, thanks to our incredible employees

All Behavioral Health & Life Skills services are available at this time.

Important update Feb. 16: The recent resurgence in our two Rehabilitation & Senior Care facilities is now resolved. Applications for admissions to our Rehab & Senior Care locations in Ogdensburg and Canton are being accepted. We welcome our multiple new admissions.

Our team is second to none. They keep on "ticking"! They truly are superheroes!


How United Helpers’ residents and staff are being affected by COVID-19

Updated Feb. 16: The recent resurgence in our Rehabilitation & Senior Care facilities, which began in late November 2020, is now resolved. Zero residents and zero staff at our Rehab & Senior Care in Ogdensburg are positive at this time! We have only one positive resident case in Assisted Living in Canton, and just two staff positives.

Three vaccine clinics were held at the Ogdensburg and Canton Rehab & Senior Care facilities, in January and February.

Updated Feb. 19: Our Senior & Disabled Housing complexes are hosting their second clinics, beginning yesterday and running through Feb. 25. We are thrilled to be vaccinating as many UH people as we can.

Updated Feb. 16: Our Rehabilitation & Senior Care facilities in both Canton and Ogdensburg remain closed to non-medical staff and visitors at this time.

(Note: All NY nursing homes that are free of COVID-19 for 28+ days allow for visitation. See UH's visitation plans and facility updates: http://www.unitedhelpers.org/COVID. Also, read more from the Department of Health.)

Visitation is still possible at UH’s Behavioral Health & Life Skills Individualized Residential Alternatives, depending on each IRA's individual COVID status.

(To recap the journey so far:  1. In January 2021, the numbers in our two nursing homes appear to have peaked and were on the decline. 2. In December 2020, those two Rehab & Senior Care facilities had struggled with mounting numbers of COVID cases. Staffing was low, with many residents testing positive and the numbers climbing. The community responded with tremendous support in the form of volunteerism, monetary gifts, and in-kind gifts. We remained hyper-vigilant through it all, for the sake of our residents and colleagues. 3. In early December, Canton RSC received word that they had 7 positive residents and 2 positive staff. 4. In late November, we learned that several staff and residents at UH's Rehab & Senior Care in Ogdensburg had tested positive for COVID-19. Visitation at UH Canton and Ogdensburg Rehab & Senior Care facilities was suspended. Numbers continued to climb into December. 5. In late October, two asymptomatic employees tested positive at UH Rehab & Senior Care Canton. 6. In mid-September, Canton and Ogdensburg Rehabilitation & Senior Care facilities had employee positives. 7. On 9/5, UH was notified that two staff members at United Helpers Rehabilitation & Senior Care Canton had tested positive. 8. In late July, three residents of our Canton Assisted Living program tested positive for COVID-19 and were hospitalized. Two ALP employees also tested positive and completed quarantine. All remaining ALP residents completed isolation precautions. Visitation was temporarily suspended for the Rehabilitation & Senior Care facility in Canton. 9. In mid-July, one staff member in the skilled-nursing portion of UHRSC Canton tested positive. Residents in the relevant cottages were placed on isolation precautions at the time. 10. On June 19, careful, scheduled family visitation to Individualized Residential Alternatives (IRAs) resumed. 11. A staff member at UHR&SC Ogdensburg tested positive in early June, followed by a negative test result two days later. In the neighborhood where that employee had worked at that time, no one in contact with the employee developed any symptoms. 12. In late April, ten residents and two employees at UH's Lisbon IRA had tested positive for COVID-19. 13. In Canton, also in April, the resident who had tested positive for COVID-19 at our Rehabilitation and Senior Care facility completed the required isolation period. 14. The one staff member at UH Rehabilitation & Senior Care in Ogdensburg who tested positive earlier in April completed the mandatory quarantine.)


Our pandemic-related decisions and precautions

Updated Feb. 3: We test our nursing-home staff twice a week once again, by New York State mandate.

To date, we have taken several steps to protect and care for our residents and employees. These are a couple of highlights:

  • Updated Feb. 16: The Assisted Living Program (ALP) continues to function separately from the skilled-nursing side of the UHRSC Canton facility, with fire doors between the two areas of the building remaining securely closed at all times. Staff and residents do not travel back and forth between the two areas of the facility. Currently, we have one positive resident, who is in isolation.
  • United Helpers has adhered to all guidelines recommended by the Centers for Disease Control (CDC), the NYS Department of Health, NYS Office for People with Developmental Disabilities (OPWDD), St. Lawrence County Public Health and other governing agencies.


United Helpers welcomes (and needs) your giving

Thank you to everyone who has volunteered, made gifts, and honored often-forgotten UH frontline workers.

  • Updated Feb. 19: Thank you to everyone who has reached out to us. Your support and caring mean everything to us and to the neighbors in our care. The moral support you give through your financial support is so kind! Even before COVID-19 ... your support was highly valued and greatly needed, and COVID-19 exacerbated the shortfalls of Medicaid reimbursements, which are far less than the cost of care. Please help us stay strong in caring for our loved ones and neighbors. If you can, please make a gift to United Helpers.
  • To give immediately, you can give quickly by texting “unitedhelpers” to 50155 and following the prompts
  • Another way to give to UH: visit the Northern New York Community Foundation (and type "United Helpers" in their "Add a Note" box)

Help us to secure the wonderful, critical mission of United Helpers for the future, for our family and friends. Now is your time to be a hero. Thank you!

United Helpers is accepting new clients and residents

Updated Feb. 16: Both of our Behavioral Health clinics and many of our Behavioral Health & Life Skills IRAs and programs are accepting new residents and clients.

And we are happy to share that applications for admissions at our Rehab & Senior Care in Ogdensburg and Canton are being accepted now. We have had multiple new admissions.

United Helpers misses you!

Updated Feb. 16: We weathered Valentine's Day without your presence and your hugs. But we are remaining strong and doing all that is right and best for our residents. We look forward to seeing you in person as soon as the state will allow. Stay in touch as much as you can. Follow all of UH's outreach, via social media, our website of course, and email.

If you have questions about any of the above or want to receive these updates for donors in your email inbox, please email giving@unitedhelpers.org.


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Last reviewed: Feb 19 2020