Updates, How We Are Protecting Your UH Family, and How You Can Help 

January 20, 2021
Message to Donors, Friends, and Volunteers

We want to share with you all that United Helpers is doing for employees and residents, our good news, and our concerns during this time.

Would you like to receive email updates too? Please send us your email address if you'd like to be included.


Thank you!

Updated Jan. 20: You have likely read and heard about United Helpers and our fight against COVID-19. Things are looking up, and we are cautiously optimistic.

But are you wondering whether we still need your help? The answer will be YES for the weeks and months ahead. Please and thank you! Please visit https://unitedhelpersneeds.hwapps.org to learn more.


United Helpers is still serving our community, thanks to employees

Sign that reads: 'To all our colleagues, risking your health every day to care for people in need, You Totally Rock'

All Behavioral Health & Life Skills services are available at this time.

New Jan. 15: Applications for inpatient rehab at our Rehab & Senior Care in Ogdensburg are being accepted now. We have had several new admissions recently.

Our team is second to none. They are superheroes!


How United Helpers’ residents and staff are being affected by COVID-19

Updated Jan. 20: The first round of vaccines has been administered at both the Ogdensburg and Canton Rehab & Senior Care facilities. Canton expects their second round of vaccinations tomorrow, and Ogdensburg on January 25.

Rehab & Senior Care in Ogdensburg COVID numbers now are quite encouraging, with no positive residents and 5 staff out currently. No residents are currently hospitalized, and we haven't had any new positives among residents or staff in the past week. We mourn with families for our 23 residents who have passed away, and we are thankful that we haven't lost any additional members recently.

Canton RSC is down to 5 positive residents (a large decrease) and 9 positive staff (another large decrease). One resident is currently hospitalized. Fourteen Canton RSC residents now have died. We miss them so much.

In the Assisted Living at Canton, zero residents and zero staff are positive as of today.

We are thankful that our numbers continue to indicate that we are turning the corner.

Residents in two Individualized Residential Alternatives (IRA) are positive, and one of those IRAs will be coming off isolation on Jan. 22. This part of the company received their first vaccine doses on Jan. 11 and 12.

Of the 20 Senior / Disabled Housing complexes that we manage, two tenants at two different complexes are positive and quarantining. We are awaiting word on when our 20+ complexes will be slated for their vaccine clinics.

Updated Jan. 15: We are still in need of additional nurses and direct-care staff who can help out, particularly in Canton. For more information, please visit https://unitedhelpersneeds.hwapps.org.

Updated Jan. 20: Our Rehabilitation & Senior Care facilities in both Canton and Ogdensburg remain closed to all non-medical staff and visitors at this time.

(Note: All NY nursing homes that are free of COVID-19 for 28+ days allow for visitation. See UH's visitation plans and facility updates: http://www.unitedhelpers.org/COVID. Also, read more from the Department of Health.)

Visitation is still possible at many of UH’s 11 Behavioral Health & Life Skills Individualized Residential Alternatives, depending on each IRA's individual COVID status.

Updated Jan. 20: We have given away 50 gifts to UH employees since we began daily drawings on December 2, and we will continue to do so through February 3! If you'd like to give a high-quality prize that would brighten the day for a hard-working UH employee, we welcome your generosity. Please contact us. Thank you!

(To recap the journey so far:  1. In early December, Canton RSC received word that they had 7 positive residents and 2 positive staff. 2. In late November, we learned that several staff and residents at UH's Rehab & Senior Care in Ogdensburg had tested positive for COVID-19. Visitation at UH Canton and Ogdensburg Rehab & Senior Care facilities was suspended. Numbers continued to climb into December. 3. In late October, two asymptomatic employees tested positive at UH Rehab & Senior Care Canton. 4. In mid-September, Canton and Ogdensburg Rehabilitation & Senior Care facilities had employee positives. 5. On 9/5, UH was notified that two staff members at United Helpers Rehabilitation & Senior Care Canton had tested positive. 6. In late July, three residents of our Canton Assisted Living program tested positive for COVID-19 and were hospitalized. Two ALP employees also tested positive and completed quarantine. All remaining ALP residents completed isolation precautions. Visitation was temporarily suspended for the Rehabilitation & Senior Care facility in Canton. 7. In mid-July, one staff member in the skilled-nursing portion of UHRSC Canton tested positive. Residents in the relevant cottages were placed on isolation precautions at the time. 8. On June 19, careful, scheduled family visitation to Individualized Residential Alternatives (IRAs) resumed. 9. A staff member at UHR&SC Ogdensburg tested positive in early June, followed by a negative test result two days later. In the neighborhood where that employee had worked at that time, no one in contact with the employee developed any symptoms. 10. In late April, ten residents and two employees at UH's Lisbon IRA had tested positive for COVID-19. 11. In Canton, also in April, the resident who had tested positive for COVID-19 at our Rehabilitation and Senior Care facility completed the required isolation period. 12. The one staff member at UH Rehabilitation & Senior Care in Ogdensburg who tested positive earlier in April completed the mandatory quarantine.)


Our pandemic-related decisions and precautions

Updated Jan. 15: We are back to testing our nursing-home staff twice a week, by New York State mandate.

To date, we have taken several steps to protect and care for our residents and employees. These are a couple of highlights:

  • Updated Jan. 20: The Assisted Living Program (ALP) continues to function separately from the skilled-nursing side of the UHRSC Canton facility, with fire doors between the two areas of the building remaining securely closed at all times. Staff and residents do not travel back and forth between the two areas of the facility. No staff members or residents are positive at this time.
  • United Helpers has adhered to all guidelines recommended by the Centers for Disease Control (CDC), the NYS Department of Health, NYS Office for People with Developmental Disabilities (OPWDD), St. Lawrence County Public Health and other governing agencies.


United Helpers welcomes (and needs) your giving

Thank you to everyone who has volunteered, made gifts, and honored often-forgotten UH frontline workers.

  • Updated Jan. 20: Your support and caring mean everything to us and to the neighbors in our care. If you can, please make a gift now to United Helpers. Medicaid reimbursements are far less than the cost of care, and Medicaid hasn't increased its rates to healthcare providers since 2008. Even before COVID-19 ... the need was great, and now it is more pressing than ever.
  • If you wish to give right away, you can give quickly by texting “unitedhelpers” to 50155 and following the prompts
  • Another way to give to UH: visit the Northern New York Community Foundation (and type "United Helpers" in their "Add a Note" box)

Help us to secure the wonderful, critical mission of United Helpers for the future, for our family and friends. Now is the time to be heroic. Thank you!

United Helpers is accepting new clients and residents

Updated Jan. 20: Both of our Behavioral Health clinics and many of our Behavioral Health & Life Skills IRAs and programs are accepting new residents and clients.

And we are happy to share that applications for inpatient rehab stays at our Rehab & Senior Care in Ogdensburg are being accepted now. We have had several new admissions recently.

United Helpers misses you!

Updated Jan. 15: Thank you for your vigilance and thoughtfulness. Stay in touch as much as you can. Regular web updates are available, specific to our Rehab & Senior Care locations in Canton and Ogdensburg. And you can follow all of UH's communications and outreach, via social media, phone, or email.

If you have questions about any of the above or want to receive these updates for donors in your email inbox, please email giving@unitedhelpers.org.


Back to main Giving page
Last reviewed: Jan 20 2020