CANTON - According to more than 50 recently completed satisfaction surveys, customers at United Helpers Maplewood Health Care & Rehabilitation Center are incredibly satisfied with the therapy and service they received there.
Over the past few months, a total of 51 anonymous surveys were collected with 49 of the 51 participants rating their overall experience at the facility a 5 out of 5. The two others rated their overall experience 4 out of 5.
"If you need physical therapy this is the place to be," one participant said, with another commenting, "I was very pleased with all areas of the experience."
The survey included several categories in which discharged patients were asked to rate their satisfaction on a scale of 1-5.
Participants were also given the opportunity to leave additional comment for each question.
When asked about the competency of therapy staff 50 of the 51 respondents rated the staff 5 out of 5, with one person rating the staff a 4 out of 5.
"The therapists are all great at their jobs. They're all very knowledgeable," one participant said.
Another who completed the survey said, "The staff is wonderful and the time I spent here was well worth it."
When asked to rate the department's ability to see them in a timely manner and accommodate their personal schedules, each of the 51 respondents rated Maplewood 5 out of 5.
Physical therapy, of course can't happen without exercise equipment, and 50 of the survey's 51 respondents rated the facility 5 out of 5 in this category as well. One respondent gave a score of 4 out of 5.
Regardless of what brings patients to Maplewood, physical therapy is a lot of hard work, but according to survey participants therapy staff helped make the process as easy as possible.
"Everyone called you by name and treated you like they were your friend," one respondent said.
Another even called her therapy, "a pleasant experience with positive results."